
Welcome to Penn Cycle's Yahoo Store - Penn
Cycle has been serving Minnesota's bicycling and fitness community since 1957. We have carefully chosen our hottest selling items from our retail locations to offer to you directly on-line using our Yahoo! Secure Server or call us TOLL FREE at (877)736-6292 to place your order.
Please scroll down for answers to frequently asked questions and general store information. Penn Cycle is one of America's Largest Bicycle retailers
with 7 retail stores in the Minneapolis / St. Paul Area. Please visit us when you are in the Twin Cities and see our stores in person.
If you don't find what you are looking for in our Cyber Store be sure to check
out our retail store catalog of over 15,000 items at www.penncycle.com
PENN CYCLE, INC.
3916 W. Old Shakopee Road, Bloomington, MN 55437
(952) 888-1427 * Fax (952) 888-1952
Toll Free Order Line 1-877-PENNCYCLE * (1-877-736-6292)
info@penncycle.com
Cyber Store Information
Guaranteed Satisfaction
Privacy Statement
Ordering over the Internet
When Will My Order Arrive?
Shipping
UPS Transit Time Map
Return Policy
Pricing Policy
Sales Tax
Credit Cards
Contact Us
Guaranteed Satisfaction
Your Satisfaction is Our Success. We strive to provide our customers with
the
highest level of service possible. From first visit to order delivery, we
want
you to be completely satisfied with your experience. Our friendly and
knowledgeable
sales staff is available to help you find the product that is best for
you.
E-mail us at info@penncycle.com
or call 1-877-736-6292 if you have any questions or we can be of any assistance.
Privacy Statement
Your privacy is important to us. Penn Cycle does
NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
Ordering over the Internet
Ordering over the Net is safe and easy. When you order from Penn
Cycle over the Internet, you connect with our secure server which protects
your credit card and personal information. Penn Cycle is committed to combating credit fraud and is a member of the E-Commerce Fraud Prevention Network. However, if you would still prefer to order
over the phone, please call toll free to 877-PENN-CYCLE.
When Will My Order Arrive? Order In-Stock Items by 11 AM CST and it will
usually
ship the same day.
For all orders shipped via UPS please add 1 business day to the delivery time for UPS processing. Weekend deliveries are currently not available; all orders placed after 11 AM on Fridays will ship the following Monday. Please check the UPS Transit Time Map for specific shipping times to your location. If an item is not
currently available, you will be notified the next business day by e-mail and/or
phone. UPS shipping charges are automatically calculated and added to your invoice.
If no shipping charges appear on the shopping cart order, you will be contacted
before you order ships to confirm the proper charges. UPS Transit Time Map To determine approximate UPS Ground shipping times please follow this link. UPS Transit Time Map
International Shipping
We currently only accept international orders from Canada. Canadian customers, please note: We will accept your credit card for payment if we can verify all billing information. If credit card info cannot be verified, then we will only accept a money order as payment. Go ahead & order from the web site & include your payment info. We will let you know if there is a problem verifying the credit card info.
Return Policy
If there’s a problem with an item you purchased from us, you can either bring it to one of our stores or ship it back within 30 days of the invoice date for credit to your account, exchange, or adjustment.
Ship returns via Ground UPS or insured US Mail to:
Returns, Internet Sales
Penn Cycle
3916 W. Old Shakopee Rd,
Bloomington, MN 55437. We do not accept CODs and will refund shipping costs only for damaged or incorrect merchandise.
Returned merchandise that appears overly used, visibly damaged (ie. scratched, scuffed, dented, etc) or missing the original packaging will be subject to a 10% restocking fee.
(Labor fees are not refundable, i.e., custom built wheels.)
Returns over $250 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
Pricing Policy
Prices at Penn Cycle.com apply only to Cyber Store
items online. To get these prices at our retail stores simply print out the
page listing the item and present it at any of our retail stores and they will
adjust the price. Because of our retail store promotions the regular and sale
prices may vary from time to time. No price adjustments can be made to any Penn
Cycle Cyber Store items. Your purchase price is always the final price.
Due to the electronic nature of posting websites, pricing errors are possible
when we download the large website file. We reserve the right to withdraw any
offer due to a downloading error. Upon notification, all price errors will be
corrected the same day on the site.
Sales Tax
All orders shipped to customers in Minnesota will be charged 6 1/2% Sales Tax.
Credit Cards
Credit card orders are accepted on-line, by fax or by phone.
Contact Us
E-mail us at info@penncycle.com
if you have any questions or we can be of assistance. To contact us by phone
call 1-877-736-6292 in the United States and Canada. Our direct line is 952-888-1427.
Our phone order hours are from 10:00 am- 8:00 pm Central time Monday - Friday,
10:00 am - 5:00 pm Saturday and 1:00 pm - 4:00 pm Sunday (except for major national
holidays). To FAX an order (or question) FAX us at 952-888-1952. Our mailing
address is Penn Cycle, 3916 W. Old Shakopee Rd, Bloomington, MN 55437, USA.
We hope you have a great experience here and please let us know if you have
any suggestions or comments.
Staff of Penn Cycle
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